Our Returns Policy
Under the Consumer Guarantees Act we are only required to accept returns if goods are faulty / wrongly described, or not suitable for the purpose for which they were sold.
However as a courtesy to our customers we may accept returns of unused goods, with the following conditions:
Returns must be for 4 boxes or more.
Original invoice must accompany ALL returns.
Returns must be made within 30 days of invoice date.
Goods must be in original fit for sale condition – we only accept FULL UNOPENED boxes.
Deleted and Indented products are NOT returnable.
The returned goods must be of one batch and a current stocked shade.
All returns will be refunded at the original purchase price or the current selling price whichever is the lower.
Moving tiles is expensive – to cover our costs a 25% surcharge applies to all returned goods.
All returns will be made by refunding an eftpos or credit card – sorry but we do not give cash refunds.